Booking(s) refers to the reservation of accommodation with The Crowndale, Torquay us).
Booking Confirmation refers to the notification issued by us or the relevant Booking Service Provider or OTA.
Booking Service refers to the accommodation search facility operated by us or the relevant OTA.
Communication Facility refers to any bulletin boards, chat rooms, web based forms, or other messaging or communication facilities between you and us (if any), as may be available from time to time on any Website or Booking Service.
Establishment refers to The Crowndale, Torquay .
Form refers to a web-based or an email-based data entry form designed by us or our booking partners and used to help us collect information about you.
The Crowndale, Torquay refers to our accommodation based at 18 Bridge Road, Torquay, Devon, TQ2 5BA.
You (and related expressions like “Your” and “Yours”
Your Content refers to contact information, ratings, reviews, comments, photographs or other information and material, including Your name, town and country, email and phone number which You may submit to us when submitting a Form, a Booking or a Guest Review.
We (and related expressions like “us” and “our” and “ours” and “ourselves”) refers to The Crowndale, Torquay.
Website refers to a website operated by Us and our Channel Manager Worldpay Bank.
2. Your consent
3. Collection, use & retention of information
4. Protection of information
We maintain appropriate security standards and procedures in relation to the collection, use and retention of your Information in order to prevent unauthorised access or disclosure. We, our Channel Manager Worldpay Bank and First Data are compliant with the Payment Card Industry security standard (PCI-DSS Level 1). We are audited annually by an independent expert and the card schemes, including a full review of our systems and procedures, and the relevant penetration tests, to ensure that we provide the highest level of card payment security. Card details processed via Worldpay Bank.
5. Disclosure to third parties We will only share your information with Third parties where this is necessary to complete your transaction.
7. Complaints procedure You have the right to request a copy of the information we hold about you and you have the right to request that your personal data be deleted from our systems. Our security procedures mean that we may request proof of identity before we are able to disclose any Information to you. To the extent that we have a legal obligation to hold your information – for example – the requirement to hold guest registration cards for twelve (12) months and the requirement to hold invoice and guests names and addresses for up to seven (7) years. The minimum Information required shall be held until the legal requirement expires and the minimum required Information shall be passed to the police or health and safety executive on request by such authorities. If you wish to make a complaint about The Crowndale, Torquay our services or any associated matter, you may contact us by telephone, email or letter. We do not require complaints to be made in writing. Wherever possible, complaints will be dealt with promptly and you will receive a response within thirty (30) working days.